Reduce IT Dysfunction

Does your organization lack the time and expertise to manage your technology infrastructure?

I'm spending too much time fixing IT issues

I don't have the time to fix the broken printer again or figure out the Wifi problem let alone what's going on with our server!

I'm unsure if we should be using Teams or Slack?

There are a lot of options for team collaboration and communication and I cannot figure out which one to use.

I don't have anyone to go to

My business IT runs pretty well but when things break I don't have anyone to call.

I love technology but it's hard to put it all together

I love all the productivity capabilities but it's challenging to integrate our CRM to our printing to our server to Quickbooks to Slack. How do they all fit together?

Cloud-hosted is great but....

Yes, I want as much of my IT infrastructure hosted in the cloud but is that secure and what are the real pros and cons?

My current IT partner is not responsive

I've had a long-term relationship with my current IT partner but they are not giving me the attention our organization needs.

Rapid Remote Helpdesk

We'll log on remotely and look at your computer screen to resolve your issue.

Managed Backups

Bare-metal backups of all your workstations and servers.

Technology Consulting

Periodic meetings to discuss ongoing technical issues and provide guidance.

System / Site Monitoring

We get notified when issues are detected (e.g. internet connectivity, hard disk corruption, etc.)

Patch Management

We keep your systems up-to-date with the latest security patches.

Edge Device Support

Maintenance of firewalls, routers, switches, and printers.

Tool Recommendations

We specify and recommend what we feel is the most appropriate tool.

Vendor Management

Interaction with and review of your other vendors’ services. (Example: ISP vendor, copier vendor, etc.)

Systems Rollouts / Upgrades

Installation of new workstations, new servers, etc.

What's Next?

Take the next step

Step 1: Get a quote

We will put together a custom solution that fits your organization's specific needs and challenges. Only pay for what you need.

Step 2: Onboarding

After reviewing the quote, we will select an onboarding date. We will schedule an intensive onboarding meeting that will start our support of your organization!

Step 3: Productivity without stress

The technology and support solutions we provide your organization will allow you the flexibility to grow without stress and disruption.

Faq

Can I use NW Techs services if I already have an IT Team?

Yes, you can! We work with organizations that have in-house IT teams and organizations that outsource everything. Our services work in both structures and everything between!

What is considered a user?

We define a user as an employee or team member that has a workstation (PC or Mac). Servers and other shared resources are counted as an additional user.

I'm ready to start! How long does it take to onboard?

Most clients we are can onboard within 5 business days and sooner if need be! Because technology has varying requirements, projects and big changes may take longer.

Do you support Macs & PCs?

Yes! We support both PC and Mac-based workstations.

Do you support a multi-location business?

Yes! Many of our clients have multiple locations in different areas. We proud ourselves on providing solutions that integrate and keep the entire organization connected.

What should I tell my IT provider? (If being replaced)

After our initial onboarding interview, we will let you know our recommended next steps for offboarding your current provider.